Privacy Policy

COMPANY INFORMATION

Company Name: Bhutan Dragon Riders
Website: www.bhutanmototours.com
Registered Office: Himalayan Motorbike Rental Service, Jangsa, Paro, Zip 12001, Kingdom of Bhutan

Bhutan Dragon Riders is a motorcycle tour operator providing guided motorcycle adventures and travel experiences in Bhutan.

OVERVIEW

Bhutan Dragon Riders (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you book a tour with us, contact us, visit our website, or otherwise engage with us.

It also explains your rights regarding your personal data under applicable data protection laws. For the purposes of data protection legislation, Bhutan Dragon Riders acts as the Data Controller responsible for determining how your personal data is processed.

HOW WE COLLECT YOUR PERSONAL DATA

We collect personal information directly from you when you:

  • Make an enquiry or booking
  • Contact us by email, phone, or social media
  • Subscribe to marketing communications
  • Complete booking forms or waivers
  • Interact with our website

We may also collect limited personal data automatically when you visit our website.

WHAT DATA WE COLLECT

We collect only the personal data necessary to administer your booking, deliver your motorcycle tour, and provide our services.

This may include:

  • Full name
  • Date of birth
  • Gender
  • Contact details (address, email, phone number)
  • Passport information
  • Emergency contact details
  • Travel insurance details
  • Payment information
  • Motorcycle riding experience and license information
  • Dietary requirements
  • Medical conditions relevant to travel or riding safety
  • Accessibility needs
  • Travel preferences and trip history

Communications or correspondence with us

If you subscribe to our marketing communications, we collect your name and email address for that purpose.

We do not collect unnecessary or excessive personal information.

WHY WE COLLECT YOUR DATA

We process your personal data for the following purposes:

  • To provide our services
  • Process bookings and payments
  • Organise motorcycle tours and travel arrangements
  • Deliver the tour experience you have requested
  • To ensure safety
  • Assess riding ability and experience
  • Manage health, dietary, or accessibility requirements
  • Contact emergency contacts if necessary
  • To communicate with you
  • Provide booking confirmations and trip details
  • Send pre-departure information
  • Inform you of itinerary updates or emergencies
  • To comply with legal obligations
  • Accounting and tax requirements
  • Compliance with tourism and travel regulations
  • For customer service
  • Respond to enquiries and complaints
  • Collect feedback after tours
  • For marketing (with consent)
  • Send newsletters, tour announcements, or special offers

SPECIAL CATEGORIES OF DATA

Certain sensitive personal data may be required to ensure your safety during motorcycle tours, including:

  • Medical information
  • Allergies or dietary restrictions
  • Accessibility requirements

By providing this information, you consent to our processing of this data solely for the purpose of safely delivering your tour.

We do not process sensitive data for unrelated purposes.

SHARING YOUR PERSONAL DATA

We share your personal data only when necessary to deliver your tour.

This may include:

  • Hotels and accommodation providers
  • Local guides and tour staff
  • Motorcycle rental partners
  • Transportation providers
  • Insurance providers
  • Emergency or medical services

We may also disclose personal data where required by law or regulatory authorities.

We never sell, rent, or trade your personal data to third parties for marketing purposes.

INTERNATIONAL TRANSFERS

As Bhutan Dragon Riders works with international travellers and partners, personal data may be transferred across borders.

Where such transfers occur, we ensure reasonable safeguards are in place to protect your personal data in accordance with applicable privacy laws.

HOW LONG WE KEEP YOUR DATA

We retain personal data only as long as necessary to fulfil the purpose for which it was collected.

Typically:

Booking records may be retained for up to six years for legal, accounting, and tax purposes.

Marketing information is retained only while you consent to receive communications.

After this period, data is securely deleted or anonymised.

MARKETING COMMUNICATIONS

If you opt in to receive marketing communications, we may send occasional emails about:

  • Upcoming tours
  • Special offers
  • Travel updates
  • News from Bhutan Dragon Riders

You may unsubscribe at any time using the link in our emails or by contacting us directly.

COOKIES

Our website uses cookies and similar technologies to improve functionality and user experience.

Cookies may collect information such as:

  • IP address
  • Browser type
  • Device type
  • Pages visited

You may disable cookies in your browser settings.

PHOTOGRAPHY AND MEDIA

During tours, photographs or videos may be taken for promotional purposes.

Unless you notify us in writing before your tour or inform your guide during the trip, you consent to reasonable use of such images in our:

  • Website
  • Social media
  • Promotional materials
  • Marketing publications

SECURITY OF YOUR DATA

We implement appropriate technical, physical, and organisational measures to protect your personal data from:

  • Unauthorised access
  • Loss
  • Misuse
  • Disclosure

Sensitive information, including payment data, is handled using secure systems.

YOUR DATA PROTECTION RIGHTS

Depending on applicable data protection laws, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data where legally permitted
  • Restrict or object to certain processing
  • Withdraw consent for marketing communications
  • Request data portability where applicable

You may exercise these rights by contacting us.

COMPLAINTS

If you believe your data has been handled improperly, please contact us so we can resolve the issue.

You may also lodge a complaint with your local data protection authority where applicable.

CHANGES TO THIS PRIVACY POLICY

This Privacy Policy may be updated periodically to reflect changes in law or business practices.

The most recent version will always be available on our website.

CONTACT US

If you have any questions or requests regarding this Privacy Policy or your personal data, please contact us through our website form.